Plain-English terms for hiring our camcorders and editing your film. By paying your deposit you agree to these terms.
Draft for design purposes. Have a solicitor review before launch.A £100 deposit secures your date. It is non-refundable except where we cancel.
Your card is saved securely with our payment provider, Stripe, when you pay the deposit. By booking, you authorise us to take the balance from that card automatically six weeks before your wedding, and any charges under section 6. We email you a reminder a week before the balance is taken. If you book within six weeks of your wedding, you pay in full when you book.
If the balance payment fails, we email you a secure link to pay. If it is still unpaid seven days after the due date, we may release your date.
You can move your booking to a new date free of charge up to 60 days before your original date, subject to availability.
Within 60 days we will try our best, but cannot guarantee a change.
Cancel more than 60 days before your date and we refund everything except the deposit.
Cancel within 60 days and the full price is payable, because we will usually have turned other couples away.
Your statutory rights under the Consumer Contracts Regulations are not affected.
Your kit arrives two days before your wedding by Royal Mail Special Delivery (the Thursday for a Saturday wedding; we do not deliver at weekends, so Monday and Tuesday weddings receive it the Friday before). It must be posted back at a Post Office, using the prepaid label, two days after your wedding (the Monday for a Saturday wedding). Extra rental days move both dates by a day, when available.
Late returns are charged at £20 per day unless agreed with us in advance, because the next couple is usually waiting for the same camcorder.
The kit is your responsibility from the moment it is delivered until it is scanned in at the Post Office on its way back to us.
Keep it with a trusted guest, out of the rain and away from drinks. Please do not leave it unattended, in a car overnight, or with children unsupervised.
Only use the chargers and cables we send. Please do not open, modify or try to repair anything yourself.
Accidents happen at weddings, and we price that in. Here is exactly what happens if something goes wrong while the kit is with you.
Tell us within 24 hours if anything is lost, stolen or damaged. If it is stolen, report it to the police and send us the crime reference number.
Everyday wear is on us. Light scuffs, scratches and worn grips are expected, and we never charge for them.
Accidental damage. If something can be repaired, we charge what the repair costs us and send you the invoice. We never charge more than the replacement price below.
Lost, stolen or beyond repair. We charge the replacement price of each item, as listed below. Items that come back missing are charged the same way, unless they turn up within 14 days.
The most you will ever pay for one camcorder kit, including its standard accessories, is £650. Hired extras like the mic, tall tripod and digital camera are charged at the prices above on top.
How we charge. We check every kit within three working days of it arriving back. If there is a problem, we email you photos and the repair invoice or replacement price, and give you seven days to reply before we take payment. By booking, you agree we can charge the card you booked with for these costs.
Your footage. We cannot recover footage from a camcorder that is lost or stolen. We will edit everything that does come back to us, at no extra cost.
Many home insurance policies cover items you hire or borrow, so it is worth checking yours before the wedding.
Every camcorder is tested before it leaves us. If kit arrives faulty, tell us straight away and we will send a replacement by the fastest route available.
If we cannot replace it in time, we refund the package price in full.
You own your footage and your film. You give us permission to edit it and store it securely.
We keep your files for 12 months after delivery, then delete them. Please download them in that time.
We never share or publish your footage without your written permission.
The film depends on what your guests capture. We will make the most of every clip, but we cannot add moments that were not filmed.
Our total liability is limited to the price you paid, except where the law does not allow us to limit it.
We use music licensed for personal use. We cannot use commercial chart songs, because we do not hold the rights to them.
Last updated 16 October 2026. Questions? Email hello@theborrowedcamcorder.co.uk.